Data Quality and Claims Monitoring Officer

Employer: Medway Council
Salary: Range 3 – starting from £19,686 per annum
Location: All Saints Childrens Centre, Magpie Hall Road, Chatham
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 22/03/2019 at 12:00 PM
Reference: C1286RS

We have an exciting opportunity to be grabbed by very keen, well organised, meticulous and highly motivated achiever either working in the field of Payment by Results (PBR) or with appropriate transferable skills and experience. The post will sit within the Council’s Early Help Transformation Team which is responsible for Medway’s element of the national Troubled Families (TF) Programme.   The post is needed until July 2020, and will deal with historic and future potential claims.

The role will involve identifying cases that qualify for PBR under that programme and associated work to evidence the necessary progress made in each. This will involve analysis of casework and liaison with case working colleagues and will be supported by the data from our recently launched Early Help case management system. 

The post holder will liaise closely with seconded colleagues from the local Department of Work and Pensions Job Centre and internal Revenue and Benefits with regard to the Employment element of the programme.

Current policy and processes will need to be continually reviewed and developed to improve the Council’s chances of achieving PBR. This will be done in cooperation with the manager and other local stakeholders.

The post holder will be expected to fully understand the Early Help ethos in Medway identified within Medway’s Early Help Outcomes Plan 2015-2020, within which the TF programme is embedded. They will support the team to better advise partners managing the cases and will help to inform best practice and local training.  They will also learn how to negotiate, influence and challenge partners to play their role in developing plans to ensure that the outcomes set against the identified needs of families are met. 

Any offer of appointment will be subject to a standard DBS check. (A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.)

Interviews will be held on 29th March 2019.

In return we offer you:

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers
  • Assisted car purchase scheme

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager please call Donna Mills on 01634 334351.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy