Assistant Housing Options Officer

Employer: Medway Council
Salary: Range 2 £15,501 - £19,686 per annum
Location: Kingsley House, 37-39 Balmoral Road, Gillingham, Kent
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 18/02/2019 at 23:55 PM
Reference: R582VR

We are currently recruiting for an Assistant Housing Options Officer under the direction of the Housing Options Team Leader, the post holder will be responsible for delivering a holistic approach to finding ways of solving our customers housing need by giving housing advice, by telephone and face to face, at the Housing Reception Contact Point and Housing Outreach surgeries. By providing initial advice on a range of housing issues including housing options, social housing, homelessness and private sector housing issues in line with law, legislation, policy and local initiatives. The post holder will also be responsible for delivering the Council's Triage service to ensure that every opportunity to prevent homelessness is explored.

To support the Housing Options Team Leader to administer an excellent frontline service homelessness preventions and options, which meets the needs and aspirations of our customers and ensures quality standards are achieved and maintained.

To support the Housing Options Team Leader by undertaking monitoring and evaluating of service reviews, customer satisfaction, performance indicators (national and local) relevant to the housing options team and to recommend service improvements.

Offering initial advice on:

  1. All aspects of Housing services i.e. Housing Options, Private Sector Housing, HomeChoice and Strategy and signposting clients where appropriate.
  2. Prevention schemes - PRS, Sanctuary, Debt Impact Funding, Mortgage Rescue, Advocacy Services, mediation, welfare benefit advice and practical assistance to access housing. Providing customers the opportunity to solve their housing need before they ever become threatened with homelessness, assisting customers in securing alternative housing solutions.

Under the direction of the Housing Options Team Leader, make referrals to the Temporary Accommodation and HomeChoice teams in order to conduct detailed enquiries. Collation of evidence to support the Housing Options Officers when undertaking their enquiries regarding homelessness applications.

Essential qualifications

Good level of general education (GCSE Grade A* - C) including Maths and English   

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

In return we offer you:

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers
  • Assisted car purchase scheme

If you would like to have an informal discussion with the recruiting manager please call Tracey Partridge on 01634 333514.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. 

We reserve the right to close this vacancy at any time prior to the closing date.


How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy