Technical Support Engineer

Employer: Medway Council
Salary: Range 4 (£25,775 – £31,385)
Location: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Closing Date: 21/02/2020 at 23:55 PM
Reference: RCET211KS

Are you Microsoft certified? 

Do you have a logical brain, able to understand technical issues and resolve them swiftly?

We are recruiting for a Technical Support Engineer to join our 2nd Line support team. This role has responsibility for the build, installation, maintenance and decommissioning of desktop hardware, including PC’s, laptops, tablets and handhelds, and periphery desktop equipment such as printers, scanners and multi-functional devices, together with support for remote access to the service. This role has responsibility for the installation of telephony on the desktop and network patching as required, and switch/router support and configuration, providing a front-line support service to the customer.

To provide advice to service users regarding new sites, infrastructure, network and service requirements and to submit technical proposals and budgetary figures for small sites.

To carry out site surveys including wireless and fixed connections on behalf of customers. To install, setup and decommission VoIP handsets and telephony and to programme VOIP handsets for all corporate sites and those opting onto the solution for schools. You would be required to have knowledge on: 

  • DHCP
  • DNS
  • VoIP handsets
  • Wi-Fi & VLANs
  • Windows

Essential Qualifications: 

  • Educated to a GCSE, BTEC or NVQ standard or equivalent. 

Essential Experience: 

  • Providing support services within a medium to large organisation supporting multiple sites whose crucial business process rely on the stability and availability of the network for a minimum of 2 years.
  • Experience of Cisco LAN, internet, intranet connectivity (configuration of switches, firewalls and routers) and troubleshooting
  • Working within an ICT-related environment supporting Desktops, Laptops and associated peripherals.
  • Experience of solution finding for network connections for remote sites such as hardware choice, software set and production of budgetary quotations.
  • Experience and configuration of Microsoft Server DNS and DHCP services in a corporate environment.
  • Experience of configuration and setup of VoIP telephony services including analogue and digital devices.
  • Desktop experience of supporting a Microsoft environment including Windows XP, Windows 7, Microsoft Office.
  • Must have a general understanding of PC and network security
  • Experience of maintaining network/asset databases.

In return we offer you:   

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. 

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. 

If you would like to have an informal discussion with the recruiting manager please call Paul Thompson on 01634 332789.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. 

We reserve the right to close this vacancy at any time prior to the closing date. 

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy