Service Desk Engineer

Employer: Medway Council
Salary: Range 3 (£20,001 – £25,775 per annum, pro rata)
Location: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR
Contract: Permanent
Working Pattern: Part Time
Hours: 14.8 hours per week. Monday & Tuesday.
DBS Check: No
Closing Date: 28/02/2020 at 23:55 PM
Reference: RCET213KS

Do you have experience of working on an ICT Service Desk?

Do you have administrative / financial experience within a local government environment?


We are recruiting for a part-time Service Desk Support Engineer to assist our Technical 1st

Line and administrative support team within the ICT department, to deliver a customer

focused Service Desk and develop key relationships with customers to enhance service

delivery and ensure satisfaction with the ICT service. You are required to have a practical and

procedural knowledge of Microsoft Technologies and the council’s procurement policy.


You will be working with our supportive & proactive 1st line Technical ICT team to deliver 1st

line support to all Medway Council employees via phone, email & face to face. You will be

procuring / ordering ICT services / equipment and general finance for the ICT department. 

Essential Qualifications: 

  • Educated to a GCSE, BTEC or NVQ standard or equivalent.

Essential Experience:  

  • Experience of working within an administrative department of a medium to large organisation, ideally within an ICT environment.
  • Experience of working within a service desk or desktop support service within a medium to large organisation.
  • Experience of using an industry standard Service Desk software system & dealing with customers in an SLA driven environment. 

In return we offer you:  

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers

Our organisation:  

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. 

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. 

If you would like to have an informal discussion with the recruiting manager please call Paul Thompson on 01634 332789.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. 

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy