Senior Business Support Officer

Employer: Medway Council
Salary: Range 4 (£25,775 - £31,385 per annum)
Location: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Closing Date: 28/02/2020 at 23:55 PM
Reference: RCET212KS

Do you have administrative / financial experience within a local government environment? Do you have experience or knowledge of Integra? (Medway’s Financial System) 

Do you have an eye for detail and are articulate in your delivery?

We are recruiting for an ICT Business support officer who will be responsible / lead for all ICT

admin related functions and tasks with practical and procedural knowledge in the specialist

area of ICT income generation and expenditure.

The main areas of responsibility will be dealing with all of ICT’s current Service Level

Agreements and assist the ICT Business Support Manager with the budget monitoring. You

will also be the lead on all ICT administration functions and would be required to support /

train the Service Desk support engineers raising Purchase Orders, paying invoices and

procuring software & hardware for ICT. 

Essential Qualifications 

  • Educated to A level or NVQ level 3, with a particular emphasis on English and mathematics or equivalent.

Essential Exeprience: 

  • Experience of working within an administrative department of a medium to large organisation, ideally within an ICT environment.
  • Experience of using the council’s financial system (Integra)
  • Experience of issuing internal SLA’s and associated journal transfers
  • Experience of issuing SLA’s and associated invoicing to external bodies
  • Experience of using an industry standard Service Desk software system & dealing with customers in an SLA driven environment. 

In return we offer you:  

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. 

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. 

If you would like to have an informal discussion with the recruiting manager please call Paul Thompson on 01634 332789.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. 

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy