Assistant Housing Options Officer (Ringfenced for Medway Council Redeployees)
Please note this is a fixed-term contract for 12 months.
Please note this vacancy is open to Medway Council Redeployee staff only at this time. Please refer to the Redeployee Guidance pack available on Just4You for further information on the process. If you are unable to access this please contact the Resourcing Team on 01634 332878 or by e-mail at firstname.lastname@example.org
We are recruiting for an Assistant Housing Options Officer under the direction of the Housing Options Team Leader, the post holder will be responsible for delivering a holistic approach to finding ways of solving our customers housing need by giving housing advice, by telephone and face to face, at the Housing Reception Contact Point and Housing Outreach surgeries. By providing initial advice on a range of housing issues including housing options, social housing, homelessness and private sector housing issues in line with law, legislation, policy and local initiatives. The post holder will also be responsible for delivering the Council's Triage service to ensure that every opportunity to prevent homelessness is explored.
To support the Housing Options Team Leader to administer an excellent frontline service homelessness preventions and options, which meets the needs and aspirations of our customers and ensures quality standards are achieved and maintained.
To support the Housing Options Team Leader by undertaking monitoring and evaluating of service reviews, customer satisfaction, performance indicators (national and local) relevant to the housing options team and to recommend service improvements.
Offering initial advice on:
- All aspects of Housing services i.e. Housing Options, Private Sector Housing, HomeChoice and Strategy and signposting clients where appropriate.
- Prevention schemes - PRS, Sanctuary, Debt Impact Funding, Mortgage Rescue, Advocacy Services, mediation, welfare benefit advice and practical assistance to access housing. Providing customers the opportunity to solve their housing need before they ever become threatened with homelessness, assisting customers in securing alternative housing solutions.
Under the direction of the Housing Options Team Leader, make referrals to the Temporary Accommodation and HomeChoice teams in order to conduct detailed enquiries. Collation of evidence to support the Housing Options Officers when undertaking their enquiries regarding homelessness applications.
Good level of general education (GCSE Grade A* - C) including Maths and English or equivalent
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
If you would like to have an informal discussion with the recruiting manager call Tracy Partridge on 01634 333514.
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
For further information please refer to the Medway information pack available as a download or to view online
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
How to apply
Please be advised that we only accept online applications submitted through JobsGoPublic ATS
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.