Apprentice (Early Help Transformation Team)

Employer: Medway Council
Salary: Level 3 - £150 per week
Location: All Saints Childrens Centre, Magpie Hall Road, Chatham
Contract: Contract
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 28/06/2019 at 23:55 PM
Reference: CH045RS

This is a fixed term contract for 18-24 months

We are looking for a motivated and enthusiastic apprentice, with good communication and interpersonal skills, to join the Early Help Transformation Team

You will support the Early Help Transformation Team (EHTT) with day-to-day administration, acting as the main point of contact for enquiries and visitors to the EHTT, dealing with simple queries and requests from colleagues for information and/or services in order to ensure internal and external customers are welcomed and excellent customer service is provided.

Taking and responding to telephone calls ensuring these are dealt with or passed to the relevant person in a clear and professional way so all tasks are actioned. These can be from colleagues, partners or members of the public. Making telephone calls were required to other agencies to chase paperwork needed for our teams’ processes to continue.

Managing the team inbox by dealing with email enquires where possible and forwarding these on to the relevant person if necessary, ensuring all correspondence is answered to. Sending out email updates from our team on a regular basis to ensure all our partners are informed of our latest news.

Daily admin duties including dealing with all incoming and outgoing post, scanning, and updating systems to show new and relevant information, and ensuring the correct documentation is displayed on these – and maintaining this on a day to day basis. Following the correct practices by filling out audit sheets for the Senior Administrator to ensure team processes can continue.

Supporting various meetings and training courses by booking rooms, scanning, printing and distributing the correct paperwork, creating a list of attendees for reference purposes and learning the process of minute taking from Senior Admin.

Supporting the Senior Administrator with various tasks including data processes and other tasks ensuring support to staff during periods of absence or high volumes of work to maintain the efficient provision of administrative services.

The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves 12 – 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.

Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.

If this sounds like the role for you, then we would encourage you to apply today.

Applicants must be able to demonstrate all essential requirements as listed in the job profile.

As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience

We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.

An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. 

In return we offer you: 

  • 23 days paid annual leave
  • Generous local government pension
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
  • Student rates for Medway Council Leisure Centres
  • Student rates for Medway Council Libraries plus free e-books
  • Discounted Arriva bus travel

Important Information

If you would like to have an informal discussion with the recruiting manager please call Stephanie Elliott on 01634 334498.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. 

We reserve the right to close this vacancy at any time prior to the closing date.


How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy