Role:

To learn and develop the skills to:

• to provide a high-quality frontline response to customers and assist in the successful running of Medway Council sports centres for the benefit of customers.

• to provide excellent customer service including face-to-face and over the telephone, ensuring all customer complaints and comments are noted and passed to a supervising member of staff.

• to learn to operate till operations and online systems to serve customers.

• to respond to the needs of customers to ensure their time in the sports centre is enjoyable and fulfilling.

A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience. For more information on the delivery of the apprenticeship programme please refer to the information flyer below.

An opportunity has arisen for a motivated and enthusiastic Customer Service Apprentice to join the Sport and Leisure team within the Sport, Leisure, Heritage and Tourism Service. This is a great chance to gain the Customer Service Practitioner Level 2 Apprenticeship whilst working for the Sport and Leisure team that provide manage the leisure centre services on behalf of the council.

As part of this role you can expect to undertake the following tasks:

• Face to Face serving of customers
• Operating booking and till systems
• Understanding programming and timetables
• Updating of systems
• Email inbox monitoring
• Maintenance of database
• General bookings
• Using the council finance systems
• Responding to queries via telephone or email

Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.

If this sounds like the role for you, then we would encourage you to apply today.

Applicants must be able to demonstrate all essential requirements as listed in the job profile.

As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience

We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.

An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.

Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. 

In return we offer you:

• 23 days paid annual leave
• Generous local government pension
• Access to wider training and development qualifications
• Flexible working scheme
• Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
• Student rates for Medway Council Leisure Centres
• Student rates for Medway Council Libraries plus free e-books
• Discounted Arriva bus travel

Important Information

If you would like to have an informal discussion with the recruiting manager call Tina Spry on 01634 338764.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.