A unique opportunity has arisen for an Antisocial Behaviour (ASB) and Community Safety apprenticeship within Medway Council Housing Services. The successful candidate will learn a wide range of skills in ASB case management as well as wider housing and tenancy management. They will also work with our ASB Tenancy Management Officer to investigate and prevent anti-social behaviour in our communities whilst being supported to achieve a formal qualification.

This programme focuses on the theories and practices needed to effectively respond to reports of antisocial behaviour and community safety issues including: 

• Investigation techniques
• The harm centred approach
• Informal and formal resolution tools
• Working effectively with partner and enforcement agencies
• Legal processes

You will also initially shadow and support the Tenancy Management Officers, working closely with other departments and agencies to identify anti-social behaviour, vulnerable customers at risk of anti-social behaviour and supporting complainants, victims, and witnesses throughout cases.

You can expect to undertake the following tasks:

• To assist in the delivery of effective anti-social behaviour case management.
• To liaise with other agencies to gather information.
• Data inputting and scanning
• Updating of systems
• Email inbox monitoring
• Maintenance of database
• Using the council finance systems
• Responding to customer queries via telephone or email

A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.

Required skills: 

• Good communication skills
• A good and patient listener
• Good ICT skills with an understanding of Microsoft packages such as Word and Excel
• Highly motivated with a desire to learn and succeed and a good attention to detail.

Due to the nature of this role a driving licence and access to a vehicle is desirable.

If you are passionate about providing a customer focussed service to improve local communities whilst developing with the knowledge, skills, and qualification to progress within Housing and/or community safety, we would love to hear from you.

Applicants must be able to demonstrate experience, or an understanding of all requirements as listed in the job profile.

As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience.

Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored, and quality assured with the respective training providers. 

We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.

An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.

In return we offer you:

• 23 days paid annual leave
• Generous local government pension
• Access to wider training and development qualifications
• Flexible working scheme
• Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
• Student rates for Medway Council Leisure Centres
• Student rates for Medway Council Libraries plus free e-books
• Discounted Arriva bus travel

Important Information

If you would like to have an informal discussion with the recruiting manager, please call Chris Rourke on 01634 333344.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.