Business Support (Hubs)

Employer: Medway Council
Salary: Range 3 (£22,355 - £27,874) per annum
Location: Mobile - Works from one of our Medway Children and Family Hubs
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Enhanced
Closing Date: 26/11/2023 at 23:59
Reference: REC2894RS

Medway’s Education and Special Educational Needs and Disabilities (SEND) Division is committed to support all children and young people to learn and grow and to achieve their potential in education. The Education and SEND Division covers a wide scope of services, including school admissions, place planning, Medway Test, school transport, capital developments, high-needs funding and support for pupils with Education, Health and Care Plans, early years funding and sufficiency, school improvement and effectiveness, inclusion and attendance. The Government’s ambitions for the provision of quality education and improvement plans for the SEND and Alternative Provision system are important strategic drivers for our vision for these services.

The Education and SEND Division is seeking highly driven and experienced professionals to join these teams at an exciting time of change within this sector. Successful candidates will join a supportive network of professionals within the Division and across the wider People Directorate and Council. They will have the opportunity to contribute our journey of improvement and shape our service delivery to children, young people and families and Medway. They will gain knowledge and experience from highly skilled team members but will also be given the opportunity to showcase their own skills and knowledge. They will be expected to work in partnership with providers, other agencies and strategic networks.

As Business Support to the Inclusion Teams within our Hubs, you will assist the teams by providing high-quality and effective administrative support, covering a wide range of activities. You will act as the initial point of contact for customers accessing hub services and ensure high quality customer service for all those accessing the service.

You will be required to ensure email and telephone communications are responded to swiftly, and that accurate records of all communications are maintained centrally. You will be required to resolve customer enquiries and provide clear information for action for any cases, including where these need to be escalated to managers. You will support the Hub Teams to manage appointments and schedules effectively and efficiently and maintain information databases.

You will be expected to utilise your skills and abilities in customer service, problem-solving, data recording and organisation to provide high-quality business support to your team and customers.

In return we offer you:

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Car Benefit Scheme from Tusker
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers
  • The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: -

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency.  Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change.

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to discuss this role further, please email

Tentative date for interviews is: w.b. 11 December 2023 – please note, this may be subject to change

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy

This vacancy is now closed