Visitor Operations Assistant – Upnor Castle

Employer: Medway Council
Salary: Range 1 - £19,293 per annum
Location: Fixed – Permanently based at Upnor Castle
Contract: Temporary
Working Pattern: Part Time
Hours: Seasonal – Please see advert wording for specific hours.
DBS Check: No
Closing Date: 17/08/2022 at 23:55
Reference: REC1944VR

Join our fantastic team, welcoming visitors to Upnor Castle. Medway Council’s Heritage Team is responsible for Rochester Castle, Upnor Castle, Temple Manor, Eastgate House and the Guildhall Museum. We are looking for individuals who would be interested in working at Upnor Castle. Upnor Castle is open for the tourist season, 1 April to October 31. The role includes welcoming visitors, working behind the till, keeping the site clean, tidy and safe and sharing the stories of this Elizabethan artillery fort. On occasions you may be required to cover shifts at our other heritage sites, this could be holiday, sick cover, for activities or special events.

You will be required to maximise visitors' enjoyment of Medway Council managed heritage attractions by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site is well presented, safe and secure.

The successful candidate will assist with the weddings held at Upnor Castle, which includes viewings as well as providing a warm and friendly service on the day.

We are looking for someone to work:

Tuesdays, Wednesdays & Sundays

April 1st to Sept 30th: 9.15am to 6.15pm

Oct 1-31st: 9.15am to 4.15pm

If you feel you fit the criteria, then it would be great to hear from you.

In return we offer you:

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Car Benefit Scheme from Tusker
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers


Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager, please e-mail Abby Found on

Interviews are likely to be held virtually via Microsoft Teams.  Full details on how this will work will be sent to you if your application is successfully shortlisted.    

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile


Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.









How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS


If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.


All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Further information on this vacancy

Apply Online